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Frequently Asked Questions

Please see below for answers to common questions from customers

About Our Jewellery

What Is Gold Filled

Gold filled jewellery is a fantastic way to introduce gold without breaking the bank.

The difference between gold filled and gold plated items is the amount of gold used over the brass core. Gold filled items must contain, by law, 5% or 1/20 of gold by weight. In contrast gold plated items usually contain a microscopic amount of gold. This means the gold layer on gold plated items can peel or flake very easily exposing the brass core underneath. Because the gold layer on gold filled items is so much thicker it will not peel or flake and with care will last for years. 

All our gold filled jewellery is 14K.

How To Take Care Of My Jewellery

Gold-filled jewellry has 100x more gold alloy than gold plated and because that layer is so much thicker, it means gold-filled jewellry can last a life time and stands up to wear and tear better than gold plated.

While the gold filled is tarnish resistant and can withstand water, we do not recommend showering or swimming with them for both gold filled and sterling silver.

All bracelets are hand threaded on high quality jewellery elastic using only the highest quality beads that will not chip or peel. We encourage you not to unnecessarily overstretch your bracelets. Simply roll them onto your wrists rather than stretching them over.

Simple care of your bracelets will make them last.

Our Ethical Policy

As a responsible seller I do everything I can to ensure that my products are sourced as ethically as possible. Our manufacturers are committed to a policy of using recycled metals wherever feasible all ethically sourced & conflict free. All our packaging is 100% recyclable.

Shipping & Returns

Shipping

Your order will be despatched via Royal Mail Signed For Service, depending on the delivery method you have selected.

We aim to despatch all orders within 24 working hours. Once your order has been despatched, you will receive an email with tracking details.

Most orders arrive within a few days but please allow up to 5 working days for delivery. During busy periods this could be longer.

Returns

We hope you will be delighted with your purchase, however, if within 14 days of receipt you change your mind, we will be happy to offer you an exchange or a refund.

Items must be unworn and in their original condition. We are unable to accept returns of pierced jewellery or personalised items.

We recommend that you send your jewellery to us in its original packaging or a secure padded envelope and use a signed for delivery service as we do not accept liability for lost items.

PLEASE ENSURE THE NECKLACE CHAIN IS SECURE WITHIN THE PRE-CUT SLITS WITHIN THE PACKAGING.

Size Guide

Stacking Bracelets

To find your perfect bracelet size, follow these steps:

1. Measure Your Wrist:

  • Use a flexible measuring tape or a piece of string and a ruler.
  • Wrap the tape or string around your wrist where you would normally wear the bracelet.
  • If using string, mark the point where the end meets and measure the length against a ruler.

2. Select Your Bracelet Size:

  • Our bracelets are sized by the wrist measurement they fit. For example, if your wrist measures 17 cm, you should choose a bracelet that is listed as 17 cm.
  • Each bracelet is designed to fit snug but comfortably at the measurement listed, ensuring the best fit possible.
  • If you are in-between sizes or prefer a loose fit please size up to the next size available. 

Custom Sizing Available:

  • Need a Custom Fit? We understand that everyone's wrist is unique! If you do not see your exact size or prefer a different fit, please contact us. We are happy to create a bracelet that fits your specific measurements. Simply let us know your preferred wrist measurement at checkout or send us a message through our contact page.
Custom Sizing

Need a Custom Fit? 

We understand that everyone's wrist is unique!

If you do not see your exact size or prefer a different fit, please contact us. We are happy to create a bracelet that fits your specific measurements. Simply let us know your preferred wrist measurement at checkout or send us a message through our contact page.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.